SMS Messaging Terms & Conditions

Last updated: September 22, 2026

1. Who is messaging you

Proserus is a practice-management platform used by law firms. Text messages you receive through Proserus are sent on behalf of the law firm that represents you or that you have contacted about representation (the “Firm”). The Firm is the sender of record. Proserus, Inc. (“Proserus,” “we,” “our”) provides the messaging technology as a service provider to the Firm.

2. Program description

Messages are limited to your legal matter and your relationship with the Firm, including:

  • Case status updates and notifications
  • Appointment reminders and scheduling confirmations
  • Intake questionnaires and requests for information the Firm needs from you
  • Invoice and billing notifications
  • Document alerts (for example, documents ready for review or signature)
  • Possible deadline reminders, which the Firm asks you to verify with your attorney

Neither the Firm nor Proserus will send marketing, promotional, or unsolicited messages through this program.

3. Consent

By providing your mobile number to the Firm and agreeing to receive text messages, you consent to receive SMS messages from the Firm through Proserus about your matter. Consent may be given in writing (an engagement letter or intake form), verbally to the Firm, by replying START or YES to an opt-in message, or through a Proserus client portal preference. Consent is not a condition of retaining the Firm, and you may withdraw it at any time without affecting your legal representation.

4. Message frequency

Frequency varies with activity on your matter. Most clients receive between one and ten messages per month. Some intake questionnaires may involve a short series of messages.

5. Opting out

  • Reply STOP to any message. You will receive a single confirmation and no further messages from that number.
  • Contact the Firm directly using the contact details in your engagement documents.
  • Disable SMS notifications in your Proserus client portal preferences, where available.

To re-enroll later, reply START or contact the Firm.

6. Help

Reply HELP to any message for program information, or contact the Firm. For questions about the Proserus platform itself, email support@proserus.com.

7. Costs

There is no charge from the Firm or Proserus for receiving messages. Standard message and data rates from your carrier may apply.

8. Privacy and confidentiality

Your number and opt-in status are used only to communicate with you about your matter and are not sold or shared for marketing. Messages are kept brief and avoid sensitive case detail; substantive communications take place through secure channels. Communications with your attorney remain subject to attorney-client privilege. See the Proserus Privacy Policy and the Firm’s own privacy notice.

9. Carriers

Supported on major US carriers. Carriers are not liable for delayed or undelivered messages.

10. Changes

We may update these terms from time to time. Material changes will be communicated by text or through the client portal.

11. Contact

Proserus, Inc.
Email: support@proserus.com